DOMESTIC SHIPPING: We ship materials using the most
cost effective local carrier. An alternate carrier may be recommended; however,
use of this carrier will be dependent upon the size of the order and approval
by the sales department and by the shipping department. We ship F.O.B. Canby,
OR. Should your order be damaged in transit, Terra Nova® Nurseries is not
to be held responsible. All plants requiring special care will be marked with
a “GROWER ALERT” label, corresponding to instructions enclosed in
the box. Additional shipping charges may include:
- Boxing charge of $2.00 per flat. Boxes hold up to four flats.
- Pallet shipper per flat: $1.75
- Certification fee for all grass orders shipping to California: $45.00
WILL CALL: Please coordinate all Will Call orders
with the Shipping Department at 800-215-9450 x 331 to make an appointment. Will
Call hours are Monday - Friday from 7:30am - 3:00pm, we are closed Saturdays
and Sundays. Any changes to
pick-up date or cancellations must be made at least 5 days prior to the scheduled
pick-up. ALL Will Call orders not picked up within the designated time frame
will be charged a restocking fee of 15%.
CANADIAN SHIPPING: A customs broker must be selected
and contact information provided at the time an order is placed. All orders
must consist of full flats of plant material. We ship F.O.B. Canby, OR. Should
your order be damaged in transit or held at a border, Terra Nova® Nurseries
is not to be held responsible. Additional fees incurred in shipping:
- Boxing charge of $2.00 per flat. Boxes hold up to four flats.
- Pallet shipper per flat: $1.75
- Oregon Phytosanitary Certificate fee: $15.00
- Chemical application fee (if required): $45.00
- Unrooted cutting handling fee: $125.00
All Canada GST, Customs Duty and other Canadian Government agency fees are
the responsibility of the customer.
If an import permit is required, it is the responsibility of the customer
to obtain one and provide a copy before an order ships. The global Home Land
Security policies have had a dramatic impact on Import/Export fees.
INTERNATIONAL SHIPPING: We no longer ship outside of
North America. As an alternative to ordering direct from Terra Nova® Nurseries,
please visit our website for a broker or distributor in a country near you.
PLANT CLAIMS: Terra Nova® Nurseries is committed
to shipping the very best quality plants by the most efficient methods available.
Our goal is to meet this objective with every order. All claims must be phoned
in within 72 hours of receipt of shipment
followed by a written notification of concerns and specific details on your
company letterhead for our records. Providing photographs with your request
for a credit will help speed the process and may ultimately be necessary to
finalize the claim.
- Grower culture sheets are posted on our website and our sales and production
teams are available to assist with growing questions.
CARRIER CLAIMS: We must receive notification with-in
24 hours including pictures of all damaged packaging and contents. Terra Nova®
must process the claim for any shipment shipped on our account number. We cannot
honor any carrier claim that
we do not receive all the information and photographs required by the carriers.
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