Click here to download our ORDER FORM in .PDF format.
We accept
PRICES
We reserve the right to change our prices at anytime.
ORDERING
Place your orders by fax, phone, or e-mail. Phone orders accepted Monday through Friday, 7am to 4pm PST (click here to download a copy of the order form).
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Minimum order of one flat. 72 cell flat can be 2 varieties (no surcharge for half flat orders).
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We are wholesale only and do not have the ability to accommodate orders that do not meet our minimums.
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Please allow at least a 9-month lead-time on custom/large orders.
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Large orders may require a 30% down payment and an additional 30% payment 30 days prior to shipping; the remaining balance due within the terms on the invoice.
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Our goal is to ship the majority of your plants at the same time, but all plants are not created equal and do not grow at the same rate. Our apologies if your ship dates are spread out.
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It is our policy to back order all material unavailable at the time of shipment unless you specifically state on your order you do not wish to have items back ordered. Each time materials are shipped, new boxing and shipping charges are incurred.
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Tags automatically ship for all plants on your orders unless you request only the specific tags you need. This request can be made when you place your order.
TERMS
All accounts will be cash in advance until credit is approved (click here to download a credit application).
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Visa/MasterCard are accepted. Please phone or fax this information.
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Open accounts are payable within the terms stated upon each invoice. A finance charge of 1.5% per month is charged to all account balances not paid within the terms.
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We reserve the right to change account terms and delay any and all shipments if conditions of the account are not met.
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Accounts with a balance of over 90 days will become cash only unconditionally.
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Returned checks are subject to a $25 fee.
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There is a fee for any wired funds, foreign or domestic.
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All orders must be paid in U.S. dollars.
RESTOCK/CANCELLATION POLICY
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Customers canceling large orders of 1,440 plants or more within two weeks prior to ship date will be required to pay a cancellation fee of 50% of the order cancelled.
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All Will Call orders not picked up within the designated time frame will be charged a restocking fee of 15%.
* Not all plants listed in our catalog will be available at the same time. Some plants have seasonal availability.
TAGS
We want to help you sell your Terra Nova Collection items with "cool tags for our cool plants!"
The right picture is worth 1000 words!
Your silent salesman
Loaded with cultural information
Create a classy "premium" look with our gold foil fronts
Use Terra Nova tags for national brand recognition
Tag/pot lock system
Terra Nova Tags come FREE of charge with every plant purchased. If you currently have your own tag program & can provide Terra Nova with a sample of your tag per variety that includes the Patent or Patent Pending information, a Terra Nova tag will not be included in your shipment.
DOMESTIC SHIPPING
We ship materials using the most cost effective local carrier. An alternate carrier may be recommended; however, use of this carrier will be dependent upon the size of the order and approval by the sales department and by the shipping department. All plants requiring special care will be marked with a "GROWER ALERT" label, corresponding to instructions enclosed in the box. Additional shipping charges may include:
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Boxing charge per box (boxes hold up to 4 flats): $5.50
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Pallet Charge $60.00
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$45.00 certification fee for all grass orders shipping to California.
CANADIAN SHIPPING
A customs broker must be selected and contact information provided at the time an order is placed. All orders must consist of full flats of plant material. We ship F.O.B. Canby, OR. Should your order be damaged in transit or held at a border, Terra Nova Nurseries is not to be held responsible. Additional fees incurred in shipping:
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Boxing charge per box (boxes hold up to 4 flats): $5.50
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Pallet charge $60.00
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Oregon Phytosanitary Certificate fee: $15.00
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Chemical application fee (if required): $45.00
INTERNATIONAL SHIPPING
We no longer ship outside the United States and Canada. As an alternative to ordering direct from Terra Nova Nurseries, please visit our "International Growers" section for a broker or distributor in a country near you.
CLAIMS
Terra Nova Nurseries is committed to shipping the very best quality plants by the most efficient methods available. Our goal is to meet this objective with every order. All claims must be phoned in within 72 hours of receipt of shipment followed by a written notification of concerns and specific details on your company letterhead for our records. Providing photographs with your request for a credit will help speed the process and may ultimately be necessary to finalize the claim.
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Immediate notification is necessary for orders damaged in transit.
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We will help you with any paperwork necessary to file a carrier claim.
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Grower culture sheets are posted on our website and our sales and production teams are available to assist with growing questions.
DORMANT PLANTS
If you are receiving plants between September and April you may receive dormant plant material. These flats will be clearly marked with "Grower Alert" tags with special instructions. More information about the care and handling of dormant material can be found by calling our Sales Department at 800-215-9450.
PATENTS
Unauthorized propagation of varieties that are patented is strictly prohibited. These varieties are identified by PP or PVR (European Patent). If you are found to be propagating such material, you will be expected to destroy your stock and pay a punitive fee.
The creative floodgates have opened at Terra
Nova! From our dazzling range of new Coreopsis
and Echinacea
to new Penstemon and Sedum, we have flowering
plants to fit every need.
On the foliage front, we feature a collection
from the ice-kissed Acanthus
'Whitewater' to new red-stemmed Hosta
and Heuchera
and Heucherella
in some amazing shades.
