HOW TO ORDER

Click here to download our ORDER FORM in .PDF format.

We accept

TERMS

All accounts will be cash in advance until credit is approved (click here to download a credit application).

• All accounts will be cash in advance until credit is approved.
• Visa/MasterCard are accepted. Please phone or fax this information.
• Open accounts are payable within the terms stated upon each invoice. A finance charge of 1.5% per month is charged to all account balances not paid within the terms.
• We reserve the right to suspend credit and delay any and all shipments if conditions of account are not met.
• We reserve the right to change the terms of any account at any time for any reason.
• Accounts with a balance of over 90 days will become cash only unconditionally.
• Returned checks are subject to a $25 fee.
• There is a fee for any wired funds, foreign or domestic.
• All orders must be paid in U.S. funds.

ORDERING

Place your orders by fax, phone, or e-mail. Phone orders accepted Monday through Friday, 7am to 4pm PST (click here to download a copy of the order form).

• Place your orders by fax, phone or e-mail.
• Minimum order of one flat. 72 cell flat can be 2 varieties (no surcharge for half flat orders).
• We are wholesale only and do not have the ability to accommodate orders that do not meet our minimums.
• Please allow at least a 9-month lead-time on custom/large orders.
• Large orders may require a 30% down payment and an additional 30% payment 30 days prior to shipping, the remaining balance due within the terms on the invoice.
• Our goal is to ship the majority of your plants at the same time, but all plants are not created equal and do not grow at the same rate. Our apologies if your ship dates are spread out.
• It is our policy to back order all material unavailable at the time of shipment unless specifically stated on your order, by you, that you do not wish to have items back ordered. Each time materials are shipped; new boxing and shipping charges are incurred.
• Tags automatically ship with all orders unless specified at the time of order.

RESTOCK/CANCELLATION POLICY

• Customers canceling large orders of 1440 plants or more within two weeks prior to ship date will be required to pay a cancellation fee of 50% of the order cancelled.
• All Will Call orders not picked up within the designated time frame will be charged a restocking fee of 15%.

TAGS

We want to help you sell your Terra Nova Collection items with "cool tags for our cool plants!"

The right picture is worth 1000 words!
Your silent salesman
Loaded with cultural information
Create a classy “premium” look with our gold foil fronts
Use Terra Nova tags for national brand recognition
Tag/pot lock system

Terra Nova Tags come FREE of charge with every plant purchased. If you currently have your own tag program & can provide Terra Nova with a sample of your tag per variety that includes the Patent or Patent Pending information, a Terra Nova tag will not be included in your shipment.

SHIPPING

We ship materials using the most cost effective local carrier. An alternate carrier may be recommended; however, use of this carrier will be dependent on the size of the order and approval by sales and shipping. All plants requiring special care will be marked with a "Grower Alert" label, corresponding to instructions enclosed in the box. Additional shipping charges may include:

• Boxing charge $5.50 per box. Boxes hold up to 4 flats.
• $45.00 certification fee for all grass orders shipping to California

INTERNATIONAL SHIPPING

A customs broker must be selected and contact information provided at the time an order is placed. All orders must consist of full flats of plant material. We ship F.O.B. Canby, OR. Should your order be damaged in transit or held at a border, Terra Nova is not to be held responsible. Additional fees incurred in shipping:

• Boxing charge $5.50 per box. Boxes hold up to 4 flats.
• Oregon Phytosanitary Certificate fee: $15.00
• Canada and European Union International fee: $25.00
• Japan International fee: $45.00
• Chemical application fee (if required): $45.00

At this time a chemical treatment is not required by the Canadian Food Inspection Agency. If an import permit is required, it is the responsibility of the customer to obtain one and provide a copy before an order ships. The global Home Land Security policies have had a dramatic impact on Import/Export fees. As an alternative to ordering direct from Terra Nova, please visit our website for a broker or distributor in a country near you.

CLAIMS

Terra Nova Nurseries is committed to shipping the very best quality plants by the most efficient methods available. Our goal is to meet this objective with every order. All claims must be phoned in within 72 hours of receipt of shipment followed by a written notification of concerns and specific details on your company letterhead for our records. Providing photographs with your request for a credit will help speed the process and may ultimately be necessary to finalize the claim.

• Immediate notification is necessary for orders damaged in transit.
• We will help you with any paperwork necessary to file a carrier claim.
• Grower culture sheets are posted on our website and our sales and production teams are available to assist with growing questions.
• Your success is our future.

GUIDED TOURS

Contact the Sales Department to arrange tours:

Toll Free: 800-215-9450
Phone: 503-263-3150

DORMANT PLANTS

If you are receiving plants between September and April you may receive dormant plant material. These flats will be clearly marked with "Grower Alert" tags with special instructions. More information about the care and handling of dormant material can be found by calling our Sales Department at 800-215-9450.