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BOXING INFORMATION: DORMANT PLANTS: If you are receiving plants between September and April you may receive dormant plant material. These flats will (have white label with blue tab identification label with the special instruction printed on the box). More information about the care and handling of dormant material can be found on our website www.terranovanurseries.com or by calling our Sales Department at800-215-9450.DOMESTIC SHIPPING:We ship F.O.B. Canby, OR. Should your order be damaged in transit, TERRA NOVA%u00ae Nurseries is not to be held responsible. All plants requiring special care will be marked with a \ corresponding to instructions enclosed in the box.GOVERNMENT SURCHARGE: Unexpected fees, tariffs, and taxes may apply.WILL CALL: Hours are Wednesday - Thursday from 9:00am - 2:30pm PST and we are closed Saturdays and Sundays. Any changes to pick-up date or cancellations must be made at least 5 days prior to the scheduled pick-up. All Will Call orders not picked up within the designated time frame will be placed on the ground and scheduled as shipments the following Monday at buyer's expense if sales department is not contacted prior to Monday to reschedule a pickup time.CANADIAN SHIPPING: A customs broker must be selected and the contact information provided at the time an order is placed. All orders must consist of full flats of plant material. We ship F.O.B. Canby, OR. Should your order be damaged in transit or held at a border, TERRA NOVA%u00ae Nurseries is not to be held responsible. Additional fees incurred in shipping:%u2022 Shipping methods: FedEx International, UPS, DHL & Forwarding Agent%u2022 Summer boxing charge: $10.00 per box%u2022 Winter boxing charge: $11.50 per box%u2022 Pallet shipper: $3.00 per flat%u2022 Oregon Phytosanitary Certificate fee: $20.00%u2022 Chemical application fee (if required): $45.00All Canada GST, Customs Duty and other Canadian Government agency fees are the responsibility of the customer. U.S.-Canada Greenhouse-Grown Plant Certification Program (GCP) certified.If an import permit is required, it is the responsibility of the customer to obtain one and provide a copy before an order ships.INTERNATIONAL SHIPPING: We no longer ship outside of North America. As an alternative to ordering direct from TERRA NOVA%u00ae Nurseries, please visit our website for a list of brokers or distributors near you.PATENTS: Unauthorized propagation of varieties that are patented is strictly prohibited. These varieties are identified by PP or PBRAF (European Patent). PLANT CLAIMS: TERRA NOVA%u00ae Nurseries is committed to shipping the very best quality plants by the most efficient methods available. Our goal is to meet this objective with every order. All claims must be phoned in within 72 hours of receipt of shipment followed by a written notification of concerns and specific details for our records. Providing photographs with your request for a credit will help speed the process and may ultimately be necessary to finalize the claim.CARRIER CLAIMS: We must receive notification within 24 hours including pictures of all damaged packaging and contents. TERRA NOVA%u00ae must process the claim for any shipment shipped on our account number. We cannot honor any carrier claim in which we do not receive all the information and photographs required by the carriers.GROWER CULTURE SHEETS: Culture sheets are posted on our website and our sales and production teams are available to assist with growing questions. Your success is our future.ORDERING:%u2022 Place your orders by phone or e-mail(sales@terranovanurseries.com).%u2022 3 flat minimum per order (half flat customers welcome).%u2022 We are wholesale only and do not have the ability to accommodate orders that do not meet our minimums.%u2022 Please allow at least a 9-month lead-time on custom and/or large orders.%u2022 Large orders may require a 30% down payment and an additional 30% payment 30 days prior to shipping; the remaining balance due within the terms on the invoice.%u2022 Our goal is to ship the majority of your order(s) at the same time; however, not all plants are created equal and do not grow at the same rate, therefore, orders may have multiple ship dates.%u2022 It is our policy to back order all material that is unavailable at the time of shipment; each shipment will incur individual freight and boxing charges. Please let us know at time of ordering if you do not wish to have items back ordered.%u2022 Tags will be automatically added to plant orders unless informed differently. Customers can request that no tags be sent with their plant order if they are utilizing a branded plant label that contains the pertinent plant information. i.e. plant name, plant patent.CUSTOM ORDERS: of 720 plants (10 flats) per variety are considered a custom grow and all cancellations terms listed below apply.%u2022 Custom orders cancellation/changes: Changes to custom orders must be made one week prior to the initiation of production for your order. This timing will vary depending on the size of the order and production process, tissue culture or cutting production.%u2022 All cancellations are subject to approval.PRICES: We reserve the right to change our prices at any time. Catalog pricing is valid from July 1st, 2025 until June 30th, 2026. Pricing is based upon ship date of product.DISCOUNTS: Early order discount available for orders booked6 months prior to ship date.TERMS:%u2022 All accounts will be cash in advance until credit is approved.%u2022 All major credit cards are accepted. Please phone this information.%u2022 Open accounts are payable within the terms stated upon each invoice. A finance charge of 1.5% per month is charged to all account balances not paid within the terms.%u2022 We reserve the right to change account terms and delay any and all shipments if conditions of the account are not met.%u2022 Accounts with a balance of over 90 days will become cash only unconditionally.%u2022 Returned checks are subject to a $25 fee.%u2022 All wire transfer payments must include any wires fees charged by the participating financial institutions.%u2022 All orders must be paid in U.S. dollars.RESTOCK/CANCELLATION POLICY:%u2022 Customers canceling within three weeks prior to ship date will be required to pay a cancellation fee of 50% of the cancelled order.%u2022 Custom orders cancellation/changes: Changes to custom orders must be made one week prior to the initiation of production for your order. This timing will vary depending on the size of the order and production process, tissue culture or cutting production.%u2022 Will Call orders not picked up within the designated time frame will ship at buyers' expense.CURRENT AVAILABILITY: This information is updated daily on our website at www.terranovanurseries.com. If you don't have access to a computer, call your sales representative for an updated listing.GUIDED TOURS: Contact the Sales Department to arrange tours.Contact InformationHOURS: Monday - Friday: 7:00am - 3:00pm PST | Saturday - Sunday: ClosedPHONE: 800-215-9450 or 503-263-3150 SALES EMAIL: sales@terranovanurseries.comADDRESS: 10051 S. Macksburg Rd., Canby, OR 97013Boxed orders:%u2022 Method: FedEx / UPS%u2022 Summer boxing charge: $10.00 per box%u2022 Winter boxing charge: $11.50 per boxPallet orders:%u2022 Pallets: FedEx Freight/UPS Freight/Temperature controlled freight services%u2022 Pallet shipper: $3.00 per flatPlants In box:%u2022 Liner 72: 3 flats or 216 plugs Flats per pallet:%u2022 31 flats (minimum) to 80 flats (maximum) per pallet (to be cost effective, increments of 16 flats recommended)179Ordering Information