Ordering Information

HOW TO ORDER
Click HERE to download our ORDER FORM in .PDF format.

We accept
MasterCard Visa

ORDERING
Place your orders by fax, phone, or e-mail. Phone orders accepted Monday through Friday, 7am to 3pm PST (click HERE to download a copy of the order form).

  • 3 flat minimum per order. 72 cell flats may contain two varieties (no surcharge for half flat orders).
  • We are wholesale only and do not have the ability to accommodate orders that do not meet our minimums.
  • Please allow at least a 9-month lead-time on custom and/or large orders.
  • Large orders may require a 30% down payment and an additional 30% payment 30 days prior to shipping; the remaining balance due within the terms on the invoice.
  • Our goal is to ship the majority of your order(s) at the same time. However, not all plants are created equal and do not grow at the same rate, therefore orders may have multiple ship dates.
  • It is our policy to back order all material that is unavailable at the time of shipment; each shipment will incur individual freight and boxing charges. Please let us know at time of ordering if you do not wish to have items back ordered.
  • Tags will be automatically added to plant orders unless informed differently. Customers can request that no tags be sent with their plant order if they are utilizing a branded plant label that contains the pertinent plant information. i.e. plant name, plant patent.

PRICES
We reserve the right to change our prices at any time. Catalog pricing is valid from 7/1/2018- 6/30/2019. Pricing is based upon ship date of product.

SHIPPING
Click HERE for more information on shipping.

TAGS
Click HERE for more information on tags. We want to help you sell your TERRA NOVA® Collection items with “cool tags for our cool plants!

TERMS
All accounts will be cash in advance until credit is approved (click HERE to download a credit application).

  • Visa/MasterCard are accepted. Please phone or fax this information.
  • Open accounts are payable within the terms stated upon each invoice. A finance charge of 1.5% per month is charged to all account balances not paid within the terms.
  • We reserve the right to change account terms and delay any and all shipments if conditions of the account are not met.
  • Accounts with a balance of over 90 days will become cash only unconditionally.
  • Returned checks are subject to a $25 fee.
  • There is a fee for any wired funds, foreign or domestic.
  • All orders must be paid in U.S. dollars.

RESTOCK/CANCELLATION POLICY

  • Customers canceling within two weeks prior to ship date will be required to pay a cancellation fee of 50% of the cancelled order.
  • All Will Call orders not picked up within the designated time frame will be charged a restocking fee of 15%.

DISCOUNTS
Early order discount available for orders booked 6 months prior to ship date.

CURRENT AVAILABILITY
Toll Free: 800-215-9450
Phone: 503-263-3150
Fax: 503-263-3152

* Not all plants listed in our catalog will be available at the same time. Some plants have seasonal availability.

PATENTS
Unauthorized propagation of varieties that are patented is strictly prohibited. These varieties are identified by PP or PVR (European Patent). If you are found to be propagating such material, you will be expected to destroy your stock and pay a punitive fee. R.A.I. is contracted with TERRA NOVA® to administer these policies and may be required to inspect your facility at any time.

GUIDED TOURS
Contact the Sales Department to arrange tours:
Toll Free: 800-215-9450
Phone: 503-263-3150

ADDRESSES
MAILING ADDRESS:
10051 S. Macksburg Rd.
Canby, OR 97013

NURSERY SITE ADDRESS:
10051 S. Macksburg Rd.
Canby, OR 97013

PAYMENT REMITTANCE ADDRESS:
10051 S. Macksburg Rd.
Canby, OR 97013